OMRON healthcare unveils its first experience centre to expand the retail footprint

As per the company, this is the first-of-its-kind ‘Customer Experience plus Service Centre’ in the home health monitoring segment in the country

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Mr Kazunori Tokura, Managing Director, OMRON Healthcare India.

New Delhi: OMRON Healthcare India has opened its first experience center at Gurgaon on 2nd May 2018. The move denotes company’s home healthcare monitoring space, for bringing the brand closer to the existing and potential customers in the northern market.

The facility will serve as a one-stop destination to showcase as well as service Omron’s entire portfolio of home health monitoring solutions comprising of Digital Blood Pressure Monitors, Nebulisers, Nerve Stimulators, Body Fat Monitors, Thermometers and Massagers.

Inaugurating the centre in the presence of key business associates, Mr Kazunori Tokura, Managing Director, OMRON Healthcare India, said “With the rising expanse of lifestyle diseases and government’s focus on preventive healthcare segment, we have been strengthening our connect with people, step by step, to make them understand the importance of home health monitoring for a healthy living. The first experience centre in Delhi (NCR) is a key step in this regard. This, along with our sturdy& growing base of channel force, will help in extending our footprint in the country and will also aid in delivering our commitment towards best-in-class service ensuring higher customer satisfaction. The coming years will see more such centres in other important cities.”

The center provides a window to take care of all kinds of customer service issues ranging from the run-of-the-mill calibration issues to in and out of warranty & repair services needing advanced technical interventions. The customers will be attended by team Omron members directly to resolve their queries and give them complete know-how on the utility of Omron products.

Incorporated in 2010, OMRON Healthcare India is a key player in the healthcare segment providing innovative medical technologies for Monitoring and Therapy. OMRON has the highest market share in the home-use digital BP monitor in India and across the globe.